When you register as a client of our practice, you provide consent for our Allied Health Professionals and staff to access and use your personal information, so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than while providing health services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Note here the different ways you store data and how it is kept protected e.g. paper records, electronic records, visual records (X-rays, CT scans, videos and photos), audio recordings.
Your personal information may be stored at our practice in various forms. Personal information is primarily stored in our clinical software system which is used to record client information, client notes, and booking details. Some information is also stored and backed-up on cloud-based document storage hosted on Australian servers in accordance with the APPs.
Our forms are generated using an online software system. Information collected is stored on an Australian server and complies with the APPs. Hard copies of records are also stored in locked filing cabinets and securely office stored whilst active. Our practice stores all personal information securely. We also use password protected computers, tablets, and smartphones. Access to personal information is only given to staff and contractors (such as our IT service provider) who require it to complete their job. Our staff induction process includes training on the protection of data, and staff and contractors are required to sign a confidentiality agreement to protect the data they have access to.
We use up-to-date virus protection software on our computers and regularly conduct software updates on our devices and website to help guard against cyber-attacks.
We store and dispose of personal information held within records in accordance with the Archives Act 1983 and relevant records authorities.
You have the right to request access to, and correction of, your personal information. We require you to put this request in writing. Alternatively, you can request a copy of the form can be emailed to you. We will provide the requested information within 30 days of receiving your request via the x form. A fee of $40 will be charged for the preparation of this information.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing via the below contact details. We will then attempt to resolve it in accordance with our resolution procedure.
Attn: Tracey Milson
18/24 Amsonia Court, Arundel, 4214, Qld.
We will respond to the complaint within 30 days of receiving the complaint in writing. You may also contact the OAIC. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
The security of your personal information is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our website service, to provide a website service on our behalf, or to assist us in analysing how our website is used.
These third parties have access to your personal information shared via the website, only to perform these tasks on our behalf, and are obligated not to disclose or use it for any other purpose.
When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.